Coordinated Health

Quality Matters

Quality Matters

*Healthgrades 2017 Outstanding Patient Experience Award™ and Healthgrades 2017 Patient Safety Excellence Award™ Received by CH Bethlehem Hospital

Coordinated Health (CH) is proud to be the region’s leader in surgical safety, satisfaction and outcomes. CH’s hospitals teams are unmatched in their coordination of care, and their numerous accolades are a strong validation of that quality. There are many health care quality ratings and award programs, but only a few recognize what patients care about most:

  • Access and convenience
  • Service
  • Lower complications and infection rates
  • Rapid return to mobility

All of the awards listed below are based on actual patient ratings and objectively reviewed healthcare data. 

Coordinated Health’s Accolades:


•        Healthgrades Five-Star Recipient for Total Hip Replacement (Allentown)

•        Healthgrades 2017 Patient Safety Excellence Award™ (Bethlehem)

•        Healthgrades 2017 Outstanding Patient Experience Award™ (Bethlehem)



•        Healthgrades 2016 Outstanding Patient Experience Award™ (Allentown and Bethlehem)

•        Healthgrades 2016 Patient Safety Excellence Award™ (Bethlehem)

•        Focused on Therepeutic Outcomes (FOTO) Top 15% in the Nation

•        The Morning Call 2016 Reader’s Choice: Best Orthopedic Services

•        The Morning Call 2016 Reader’s Choice: Best Surgeon

•        Greater Lehigh Valley Chamber of Commerce Business of the Year

•        5 Star Rating on Medicare Survey


Past Years




•        Healthgrades 2015 Five-Star Recipient for Total Knee Replacement (Bethlehem)

•        Healthgrades 2015 Patient Safety Excellence Award™ (Allentown)

•        Healthgrades 2015 Outstanding Patient Experience Award™ (Bethlehem)

•        Lehigh Valley Business Healthcare Heroes: Women’s Health & Wellness 2015

•        Healthgrades 2014 Patient Safety Excellence Award™

•        Healthgrades 2014 Five-Star Recipient for Total Knee Replacement (Allentown and Bethlehem)

•        Healthgrades 2014 Five-Star Recipient for Joint Replacement (Allentown and Bethlehem)

•        Healthgrades 2014 Five-Star Recipient for Total Hip Replacement (Allentown)

•        Healthgrades 2014 America’s 100 Best Specialty Care for Joint Replacement (Allentown)

•        The Morning Call 2014 Reader’s Choice: Best Orthopedic Services

•        Joint Commission Top Performer: Top rating by The Joint Commission from 2011 – 2013



More On Quality Measures

Coordinated Health excels in the quality measures that matter most to patients: service, low complication rates, and outcomes. The measures below are based on patient surveys or analysis of hospital clinical data and are required quality measures for all hospitals.


CMS (Centers for Medicare and Medicaid) requires all hospitals to participate in a survey that measures patients’ understanding of their care, pain control, how well doctors and nurses communicate, how clean and quiet the hospital is, and how they rate the hospital overall.

The following chart shows how CH hospitals performed on the national HCAHPS survey.

   HCAHPS Survey Data National Percentile Ranking for Coordinated Health
 HCAHPS Survey Questions    National Percentile Rank
 CH Bethlehem  CH Allentown
 Patients who reported that their nurses “Always” communicated well 90 88
 Patients who reported that their physician “Always” communicated well 89 91
 Patients who reported that staff “Always” explained about medicines before giving it to them 68 75
 Patients who reported that they “Always” received help as soon as they wanted 88 87
 Patients who reported that their room and bathroom were “Always” clean 87 91
 Patients who reported that the area around their room was “Always” quiet at night 79 85
 Patients who reported that their pain was “Always” well controlled 82 83
 Patients who reported that YES, they were given infromation about what to do during their recovery at home 97 97
Patients who “Strongly Agree” they understood their care when they left the hospital 69 67
Patients who reported YES, they would definitely recommend the hospital 89 89


Infection Rates

Coordinated Health is dedicated to preventing infections, and our Specialty Surgical Hospitals are designed to minimize patient exposure. Compared to the CDC’s National Healthcare Safety Network benchmark of 1.9%, infection rates at either of our hospitals are extremely low.

CH Hospital Surgical Infection Rates
   2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
 CH Bethlehem  0.5%  0.4% 0.4% 0.4% 0.5% 0.2% 0.2% 0.2% 0.2% 0.3%
 CH Allentown     0.0% 0.2% 0.1% 0.2% 0.2% 0.3%  0.4% 0.2%
 NHSH Benchmark 1.90% 1.90% 1.90% 1.90% 1.90% 1.90% 1.90% 1.90% 1.90% 1.90%


Preventable Complications

Coordinated Health ranks among the top 10% nationally for preventable complications and was recently awarded the Patient Safety Excellence Award which is based on prevention of the following surgical complications:

  • Excessive bruising or bleeding as a result of surgery
  • Hip fracture following surgery
  • Electrolyte or fluid imbalance following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care
  • Foreign object left during surgery or procedure

Medicare Payment Incentives and Penalties

As part of national health care reform, all hospitals are subject to financial rewards and penalties for performance on required quality measures. Coordinated Health has received payment incentives for excellent performance, and has also received a payment penalty for a high readmission rate. The following Q&A explains what readmission rates are based on and what CH is doing about readmissions.

Q: What are readmissions?

CMS introduced the readmission reduction program initially for medical conditions such as heart failure and pneumonia, and recently added elective total hip and knee replacement procedures to the program. Hospitals are measured based on the number of patients readmitted to any hospital within 30 days following a procedure, and then are graded and penalized if the readmission percentage exceeds the average.

Q: Should I be concerned about readmissions?

Our mission is to deliver the highest quality of care at the lowest possible cost, and eliminating unnecessary readmissions is a part of keeping costs low. Recent research demonstrates, however, that half of readmissions are not related to the surgery, and that patients with more complex medical conditions are more likely to be readmitted because doctors want to intervene early before a condition becomes more serious. Finally, researchers point out that readmissions are an indirect measure of quality, and do not necessarily correlate with long-term patient outcomes. The first priority of our surgeons is patient safety and ensuring long-term quality of care.

Q: What is CH doing to reduce readmissions?

We research every readmission to understand why the patient was admitted and if and how it could have been prevented. We will continue to work toward reducing any unnecessary readmissions. We are partnering with patients to identify symptoms that may require treatment before they require a hospitalization. Most importantly, we will continue to assess patient symptoms and provide whatever level of care is needed before a condition becomes more serious.